Grievance Redressal

Level 1 — Customer support

Email support@paisapolicy.in or call +91 96255 78752 (9:00 AM – 9:00 PM, all days). Please include your name, registered mobile number, the product, and a short description of the issue.

• We acknowledge complaints within 2 working days.
• We aim to resolve them within 14 days.

Level 2 — Grievance Officer

If you are not satisfied with the response, or have not heard back within 14 days, write to our Grievance Officer:

To be updated
Email: support@paisapolicy.in
Phone: +91 96255 78752
Address: A-126, Vipul World, Sector 48, Gurugram, Haryana 122018

The Grievance Officer will respond within 14 days of receiving your escalation.

Insurance complaints — further escalation

• Insurer: complaints about a policy, premium or claim can also be raised with the insurer's grievance redressal officer. We will help you do this.
• IRDAI Bima Bharosa: if the insurer or intermediary does not resolve it, register a complaint at bimabharosa.irdai.gov.in or call the IRDAI toll-free number 155255 / 1800 4254 732.
• Insurance Ombudsman: if you are unhappy with the insurer's final reply, or it has not replied within 30 days, you may approach the Insurance Ombudsman within the limits set by the Insurance Ombudsman Rules. Details are at cioins.co.in.

Loan and credit card complaints — further escalation

• Lender: raise the complaint with the bank or NBFC's grievance redressal officer.
• RBI Ombudsman: if the lender does not reply within 30 days, or you are unhappy with the reply, you can complain under the Reserve Bank – Integrated Ombudsman Scheme at cms.rbi.org.in or call 14448.

Personal data complaints

Write to support@paisapolicy.in or the Grievance Officer above. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Unwanted calls or messages

To stop promotional calls or messages from us, tell the advisor, reply STOP, or email support@paisapolicy.in with your mobile number. We will act on it within 7 working days.